Privacy Policy — Knightbrooke Ltd

Last updated: 12 October 2026

At Knightbrooke Ltd, we take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, arrange scrap metal collections, supply scrap metal to us, use our metals consultancy services or otherwise interact with our business.

1. Who we are

Knightbrooke Ltd is a scrap metal recycling, collection and metals consultancy business providing services to trade, commercial, industrial and other customers.

Our website is: https://www.knightbrookeltd.co.uk

Registered address

Knightbrooke Ltd
Level One, Basecamp Liverpool
49 Jamaica Street
Liverpool
England
L1 0AH

Trading address

Knightbrooke Ltd
Unit 18
Lydney Industrial Estate
Harbour Road
Lydney
Gloucestershire
GL15 4EJ

Contact details

Telephone: 07598 459217
Email: infoknightbrooke@gmail.com

Where applicable, Knightbrooke Ltd acts as the data controller responsible for personal information collected through our website and in connection with our services.

2. Information we collect

Depending on how you interact with us, we may collect and process the following personal information:

• Your full name.
• Your home or business address.
• Your email address and telephone number.
• Information about your scrap metal recycling, collection or consultancy requirements.
• Collection, delivery and site access details.
• Vehicle registration details, where required for our business activities or legal compliance.
• Identification and address-verification information where required by law.
• Information about scrap metal supplied, including material descriptions, weights, grades and transaction details.
• Payment and financial transaction information.
• Business and company details where relevant to a transaction.
• Records of communications between you and Knightbrooke Ltd.
• Information provided through website enquiry or contact forms.
• Photographs, documents or other information you voluntarily provide.
• Technical information about your use of our website, such as your IP address, browser type, device information and website usage data.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How we collect your information

We may collect personal information:

• When you contact us by telephone, email or through our website.
• When you request a quotation or information about our services.
• When you arrange a scrap metal collection, delivery or site clearance.
• When you supply scrap metal to us.
• When you purchase or use our metals consultancy services.
• When you enter into a transaction or business agreement with us.
• When you provide identification or other information required for legal compliance.
• When you communicate with us about an existing or potential transaction.
• When you voluntarily provide information to us.
• Automatically through cookies and similar technologies when you use our website.

Where we obtain personal information from other sources, we will provide any privacy information required by applicable law.

4. How we use your information

We may use your personal information to:

• Respond to enquiries and requests.
• Provide quotations and information about our services.
• Arrange and manage scrap metal collections, deliveries and site clearances.
• Assess, purchase, receive and process scrap metal.
• Provide metals consultancy and related business services.
• Process and administer transactions and payments.
• Communicate with you about our services.
• Verify your identity and address where required by law.
• Maintain business, customer and transaction records.
• Comply with legal and regulatory obligations.
• Prevent fraud, theft and other unlawful activity.
• Deal with complaints, enquiries and disputes.
• Maintain the security of our website, systems and premises.
• Improve our services and website.
• Send marketing communications where we are legally permitted to do so.

We will not use your personal information for purposes incompatible with those described above unless we have a lawful basis to do so and provide any further information required by law.

5. Our lawful bases for processing

Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on one or more of the following.

Contract

We may process your information where necessary to enter into or perform a contract with you, including arranging collections, processing transactions and providing our services.

Legal obligation

We may process personal information where required to comply with applicable laws and regulations.

This may include obtaining, verifying and retaining supplier identification, address information and scrap metal transaction records where required by scrap metal legislation.

Legitimate interests

We may process personal information where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

These interests may include managing customer relationships, administering our business, improving our services, preventing fraud and maintaining website and system security.

Consent

Where required by law, we may process your personal information based on your consent. If we rely on consent, you may withdraw it at any time.

The lawful basis used will depend on the specific purpose for which your information is processed.

6. Scrap metal records and legal compliance

As a scrap metal dealer, Knightbrooke Ltd may be required to collect, verify and retain certain information about individuals and businesses from whom scrap metal is received.

Applicable legislation, including the Scrap Metal Dealers Act 2013, imposes requirements concerning supplier identification, transaction records and permitted payment methods.

Where legally required, we may collect and retain information such as:

• A supplier's full name and address.
• Identification and address-verification details.
• Vehicle registration details, where applicable.
• Details of the scrap metal transaction.
• Records of the material received and relevant payment information.

We process this information to comply with our legal obligations, maintain appropriate transaction records and help prevent the handling of stolen or unlawfully obtained materials.

We will retain records for the periods required by applicable legislation. We will not retain personal information for longer than necessary for the purposes for which it is held, subject to applicable legal and regulatory requirements.

7. Who we may share your information with

We may share personal information where reasonably necessary with:

• Our employees and authorised personnel.
• Professional advisers, including accountants, solicitors and insurers.
• Banks and payment service providers.
• IT providers, website hosting companies and software providers.
• Telecommunications and email service providers.
• Collection, delivery, transport and logistics providers, where applicable.
• Suppliers and contractors involved in providing our services.
• Regulatory bodies, local authorities and government agencies.
• Law enforcement agencies where required or permitted by law.
• Other third parties where you have asked us to share your information or where another lawful basis permits us to do so.

Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate safeguards are in place.

We do not sell your personal information to third parties.

8. International transfers

Where possible, we use service providers that process personal information within the United Kingdom.

If personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer complies with applicable data protection law and that suitable safeguards are in place where required.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, regulatory and reporting requirements.

Certain scrap metal transaction records must be retained for a prescribed period. The Scrap Metal Dealers Act 2013 requires specified records to be kept for three years.

Other information may be retained for different periods depending on its nature, the purpose for which it is held and any applicable legal obligations.

When information is no longer required, we will securely delete, destroy or anonymise it where appropriate.

10. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access.
• Accidental loss.
• Misuse.
• Alteration.
• Unauthorised disclosure.
• Destruction.

Access to personal information is limited to those who reasonably need it for legitimate business purposes or where access is otherwise permitted by law.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Cookies

Our website may use cookies and similar technologies.

Cookies are small files placed on your device that can help websites function, remember preferences, understand how visitors use a website and support analytics or other functionality.

Where cookies are not strictly necessary for the operation of the website, we will obtain consent where required by applicable law.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how parts of our website function.

12. Your data protection rights

Subject to applicable legal conditions and exemptions, you may have the following rights under UK data protection law:

• Right of access: Request a copy of the personal information we hold about you.
• Right to rectification: Ask us to correct inaccurate or incomplete information.
• Right to erasure: Request deletion of your personal information in certain circumstances.
• Right to restriction: Ask us to restrict how we use your information in certain circumstances.
• Right to data portability: Request your information in a portable format in certain circumstances.
• Right to object: Object to certain types of processing, including processing based on legitimate interests.
• Rights relating to automated decision-making: Where applicable, exercise rights concerning decisions made solely by automated means that have legal or similarly significant effects on you.

You have an absolute right to object to the processing of your personal information for direct marketing.

These rights are not absolute and may be subject to legal conditions and exemptions.

To exercise your rights, please contact us using the details in Section 17.

13. Marketing

We may contact you with information about our services where we are legally permitted to do so.

Where required, we will obtain your consent before sending electronic marketing communications.

You can opt out of marketing communications at any time by contacting us or using an unsubscribe option provided in the communication, where available.

We will not send electronic marketing communications where doing so would breach applicable data protection or electronic communications legislation.

Opting out of marketing will not prevent us from sending essential communications relating to existing transactions, services or legal obligations.

14. Third-party websites

Our website may contain links to third-party websites or services.

These websites operate independently from Knightbrooke Ltd and may have their own privacy policies and terms of use. We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

15. Children's information

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children through our website unless this is necessary and lawful in the circumstances.

If you believe a child has provided us with personal information inappropriately, please contact us so that we can investigate and take appropriate action.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, data processing practices or legal requirements.

The latest version will be published on our website, and the “Last updated” date will be amended accordingly.

We encourage you to review this Privacy Policy periodically.

17. Contact us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how we process your personal information, please contact us.

Knightbrooke Ltd

Registered address:

Level One, Basecamp Liverpool
49 Jamaica Street
Liverpool
England
L1 0AH

Trading address:

Unit 18
Lydney Industrial Estate
Harbour Road
Lydney
Gloucestershire
GL15 4EJ

Telephone: 07598 459217

Email: infoknightbrooke@gmail.com

Website: https://www.knightbrookeltd.co.uk

18. Complaints

If you have concerns about how Knightbrooke Ltd has handled your personal information, please contact us first so that we can investigate and try to resolve your concerns.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/

The ICO provides information about your data protection rights and how to make a complaint.

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This Privacy Policy was last updated on 12 October 2026.